You must obtain an RMA number before returning any product that under worranty. Products returned without any RMA number referenced on the outside shipping box will be refused by our receiving department. For any product returns, whether it is a defective product or return for repair, exchange, refund, or replacement. Please contact info@roadmatedvr.com to obtain an RMA number.

Return Guidelines

1). Upon receiving an RMA# from roadmatedvr.com RMA department, please mark the RMA number on the shipping box.

2). Download RMA request form and fill out the information, and include RMA request form inside the shipping box.

3). Well protect the returning product by packaging; shipping correctly is sender's responsibility. Any damaged caused by improper packaging will be rejected.

Restocking Fee

A 20% restocking fee will be charged on all returned products that exceeded 30 days after the mechandise was originally received. A returned product must be in new condition, in case of missing items or damaged product, fee will be deducted from the original invoice value for any product missing from the original box, packaging material, contents, accessories.